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Environmental Services

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1. My basement is flooded, what should I do?

When a homeowner or business experiences flooding here are some tips that might be helpful:
1. Call the Environmental Services Division at 394-0392 to report the flooding.
Report what has happened and when it occurred.
Provide your name, a phone number where you can be reached and the address where the flooding occurred.
Indicate if there will be a person at this location if a city employee needs to stop by.
2. When a City crew is available, they will be sent to investigate the City sewer to determine if it is flowing properly.
3. As a property owner who has experienced flooding, there are some steps that you can take:
Before cleaning, take pictures of any damaged property for your records to be used for reimbursement of insurance or claims
Contact the Douglas County Health Department Sanitarian at 395-1304 for information on potential health concerns.
You may want to consider having a professional cleaning company perform the clean up of your basement.
Contact the City Clerk's office at 395-7200 if you intend to file a claim for damages. Please note that the City does not typically cover claims for water damage that occurs during major rain events.
4. Did you know that the City offers a program for single-family residential homes that have experienced flooding? It is called the "Stormwater Flood Control Pilot Project." For more information call 394-0392 ext. 102.

2. What are the results of the Riparian Landowner Survey Results?

Click here. Riparian Landowner Survey Results