FAQs • Superior • CivicEngage

Do the bins go in the alley too?: Yes, you should place your recycling in the alley on your normal recycling collection day when the carts are delivered to your area.

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Recycling

1. Do I have to be home in order to get a recycling cart?: No, you do not need to be home to for the cart to be delivered.

2. Where does the recycling cart go, at the curb or the alley?: The recycling cart goes next to your trash cart-for most Superior residents, that is in the alley. If you live on one of the streets who still place your trash at the curb, you should also place your recycling cart at the curb.

3. Do I have to sort the recycled materials in the cart?: No. The carts permit a single-stream recycling process. Simply place all of your acceptable recycling materials into the recycling container, including clean glass, cans and plastic, newspapers, paper bags, magazines, cereal boxes and cardboard. DO NOT BAG items with plastic or paper bags, just place materials in the cart. Large pieces of corrugated cardboard should be cut into pieces, flattened, and placed next to the cart if there is not enough room inside.

4. How close together do the trash cart and the recycling cart have to be?: Your recycling cart should be placed three-feet from your trash cart.

5. What if I don’t need such a big cart? What if I need a bigger cart?: You may request either a smaller or larger cart at no charge. Please contact Hartel’s Disposal at 218-729-5446 to request an alternate size.

6. What is that number on the side of the cart?: Each cart has a number that corresponds to the home address for tracking purposes.

7. Is recycling mandatory?: Recycling is required by city ordinance and state law, and violators can be fined. Recycling saves precious landfill space and reduces our environmental impact on the planet.

8. When will my recycling be collected?: The collection schedule will remain the same. Recycling is picked up every other week on the same day as the trash is collected.

9. Where do I find the collection schedule for my neighborhood?: Please call Hartel’s Disposal at 218-729-5446.

10. Who is collecting the recycling?: Hartel’s Disposal Companies has been in business since 1952 and began collecting recycling in Duluth since 1990. They pledge to increase the number of Superior households that recycle by making the collection process more convenient and user friendly for the customer. Hartel’s Disposal Companies can be reached at 218-729-5446, or on the web at www.hartels.com.

11. Will the trash and the recycling be picked up at the same time?: No. Your recycling will be collected by a different truck than the trash is, but the recycling will be collected on the same day every other week as the trash is collected.

12. Will my garbage pickup schedule change?: No, your garbage collection will be the same as before.

13. What time does my recycling have to be out in the alley on collection day?: Your recycling cart must be out by 6:00 a.m. or the night before your scheduled pickup day.

14. What do I do with the old recycling bin?: We recommend finding another use for it. The bins cannot be recycled--do not place them in the new recycling cart.

15. I have never put out recycling before, do I have to call to be added to the route?: For most situations, it is not necessary. However, you may call Hartel’s/DBJ Disposal at 218-729-5446 and let them know you are a new recycler; they will be able to help with any question you may have.

16. I don’t have much recycling, can I still use my recycling bin?: Yes, continue to use your recycling bin, but you must contact Hartel’s Disposal at 729-5446 to let them know you will be using the bin.

17. Do the bins go in the alley too?: Yes, you should place your recycling in the alley on your normal recycling collection day when the carts are delivered to your area.

18. If I don’t have any recycling and skip putting out the cart, will they drop me from the route?: No. If you skip a pickup day, you will not be dropped from the route.

19. Do I have to sort the cans, glass and plastic bottles?: No, they do not have to be sorted. Cans and bottles should be rinsed clean and all caps and pumps should be removed.

20. What about newspapers and magazines?: Place all your newspapers and magazines, junk mail, phone books, cereal boxes, etc., right inside the cart with the rest of the products. Do not tie newspapers together and do not use plastic bags. NO PLASTIC BAGS WILL BE ACCEPTED.

21. What about aerosol cans?: Empty aerosol cans are recyclable. Remove the plastic tip before placing it in the cart.

22. Can I put my recycling in a plastic bag?: No. No plastic bags will be accepted.

23. Is corrugated cardboard accepted?: Yes. Small cardboard boxes can be flattened and placed in to the recycling cart. If you are recycling a large volume of corrugated cardboard, cut it into pieces, flatten it and place it next to the cart.

24. What if my recycling cart is lost or broken?: It is your responsibility to care for your cart. If your cart is lost, stolen or damaged, it is the responsibility of the resident or tenant using the cart to contact Hartel’s Disposal for replacement as soon as possible. A replacement charge could apply.

25. If I move, do I take my cart with me?: No. The cart remains at the address it was assigned to. Do not move the recycling cart to a new address.

26. What items are not recyclable?: Plastic bags, plastic film or wrap, Styrofoam, packing peanuts, light bulbs, mirrors, window glass, ceramics, ovenware, dishes, drinking glasses, scrap metal, plastic or metal hangers, oil/antifreeze containers, no dirty or greasy pizza boxes or round inserts, paper towels, paper plates, scrap wood, or broken glass. Please note: hazardous materials, appliances, tires, used oil, etc., and other prohibited items are not to be placed in the recycling containers and must be properly disposed of. For more information visit the City of Superior/Douglas County recycling information website at: www.douglascountywi.org/countydepartments/recycling/recycling.htm

27. What if I move to a new house and there is no recycling cart?: If the recycling cart is missing, please contact Hartel’s Disposal at 218-729-5446 and advise them of the missing cart and request a replacement.

28. How much do the carts cost?: There is no charge to the resident the original cart. If you require a replacement cart due to damage you caused, there could be a cost of up to $90.

29. Can businesses use the carts too?: Commercial businesses, apartment owners with more than 4 units and non-residential customers should arrange for recycling pick-up services with a licensed contractor. A list can be found in the phone book or at the City of Superior/Douglas County recycling information website: www.douglascountywi.org/countydepartments/recycling/recycling.htm.